OSNOVA Marketing Inc. (“OSNOVA,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us.
This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit the OSNOVA Marketing Inc. website, submit an inquiry, communicate with us, subscribe to marketing communications, become a client, or otherwise interact with our services.
By using our website or voluntarily providing personal information to us, you acknowledge the practices described in this Privacy Policy.
1. Who We Are
OSNOVA Marketing Inc. is a marketing company based in Ontario, Canada.
For questions, requests, or concerns regarding this Privacy Policy or how we handle personal information, you can contact:
Privacy Officer
OSNOVA Marketing Inc.
Email: hello@osnovamarketing.com
2. Information We Collect
The information we collect depends on how you interact with OSNOVA.
Information You Provide to Us
When you submit an inquiry, contact us, subscribe to marketing communications, or otherwise communicate with us, we may collect information such as:
- Your name
- Email address
- Phone number
- Business or company information
- Information about the marketing services you are interested in
- Project requirements, goals, preferences, or other information you choose to provide
- Communications between you and OSNOVA
We ask that you do not provide sensitive personal information, financial account credentials, government identification information, or other information that is not reasonably necessary for us to respond to your inquiry or provide our services.
Information Collected From Clients
If you become an OSNOVA client, we may collect or receive additional information necessary to provide the services you have requested.
Depending on the services being provided, this may include:
- Business contact information
- Company and brand information
- Website information and administrative access
- Website hosting or content management access
- Google Ads or other advertising platform access
- Meta Business Manager or social media account access
- Analytics and reporting platform access
- Google Business Profile access
- Marketing materials
- Branding assets
- Photos, videos, documents, and other content
- Information about marketing campaigns, customers, audiences, or business operations that you choose to provide
- Communications and records relating to our services
OSNOVA does not require clients to provide their personal banking passwords, credit card credentials, or similar payment-account login information in order for us to provide marketing services.
Clients are responsible for ensuring that they are authorized to provide OSNOVA with any information, content, credentials, or account access they provide to us.
3. Information Collected Automatically
When you visit our website, certain technical information may be collected automatically by our website hosting provider or other technical service providers.
This may include information such as:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Date and time of visits
- Referring pages or websites
- General website usage information
- Server and security logs
Our website is currently hosted through Hostinger. Hosting providers may process certain technical information as part of operating, securing, maintaining, and delivering the website.
We may change hosting providers or use additional infrastructure providers in the future.
4. How We Use Personal Information
We may use personal information for purposes including:
- Responding to inquiries
- Communicating with prospective clients
- Evaluating whether our services are appropriate for a prospective client
- Preparing proposals or discussing potential projects
- Providing contracted marketing services
- Managing client relationships
- Operating and maintaining our website
- Providing customer support
- Troubleshooting technical or account-related issues
- Preparing marketing reports and performance information
- Managing campaigns and client accounts
- Improving our services, processes, and website
- Maintaining business and administrative records
- Protecting the security and integrity of our systems
- Preventing fraud, misuse, or unauthorized activity
- Meeting legal, regulatory, accounting, or contractual requirements
- Enforcing agreements or protecting our legal rights
- Sending marketing communications where you have consented to receive them
We will not use personal information for a materially different purpose without obtaining additional consent where required by applicable law.
5. Inquiry Forms
Our website may contain forms that allow potential clients to contact OSNOVA regarding our services.
Our inquiry form currently collects information including your name, email address, phone number, and information about the services you are interested in.
Submitting an inquiry allows us to use the information you provide to review and respond to your request and communicate with you about potential services.
Submitting an inquiry does not automatically subscribe you to promotional marketing communications.
6. Marketing Communications
We may offer visitors the option to voluntarily subscribe to marketing emails or other promotional communications.
Marketing communications will only be sent where you have opted in or where we otherwise have permission to send them in accordance with applicable law.
Consent to receive marketing communications is separate from submitting a general service inquiry.
You may withdraw your consent to receive marketing communications at any time.
Currently, you may request to unsubscribe by contacting: hello@osnovamarketing.com
We may also provide an automated unsubscribe link within future marketing emails.
Unsubscribing from marketing communications does not prevent us from sending communications that are necessary for an existing client relationship, transaction, service request, legal matter, or other non-promotional purpose.
8. Third-Party Service Providers
OSNOVA relies on third-party companies and technology providers to operate our business and provide services.
These providers may process information on our behalf where reasonably necessary to perform their services.
Depending on our operations, these providers may include services related to:
- Website hosting
- Email and business communications
- Cloud storage
- Customer relationship management
- Marketing automation
- Analytics
- Advertising
- Website infrastructure
- Security
- Business administration
- File storage and collaboration
- Client project management
For example, we currently use Google Workspace for business email and Hostinger for website hosting.
We may use additional providers, including customer relationship management or marketing automation platforms such as GoHighLevel, as our business systems develop.
We take reasonable steps to work with reputable service providers and provide them access to information only where reasonably necessary for the applicable business purpose.
However, third-party providers operate their own systems and may be subject to their own privacy policies, security practices, and legal obligations.
9. International Processing and Storage
Although OSNOVA is based in Canada, some of the technology companies and service providers we use may process or store information on servers located outside Ontario or outside Canada.
As a result, personal information may be subject to the laws of another jurisdiction and may be accessible to courts, law enforcement agencies, regulatory authorities, or governments in that jurisdiction where permitted by law.
We take reasonable steps when selecting service providers, but we cannot control the location of every server or infrastructure system operated by independent third-party providers.
10. Client Account Access and Credentials
Certain OSNOVA services may require clients to provide access to websites, advertising accounts, analytics platforms, social media platforms, Google Business Profiles, or other business systems.
We use such access only as reasonably necessary to:
- Perform the services agreed upon with the client
- Manage campaigns
- Make authorized changes
- Troubleshoot problems
- Generate reporting
- Communicate with the client
- Maintain or improve the services being provided
Clients are responsible for ensuring that the credentials and permissions they provide are appropriate and that OSNOVA is authorized to access the applicable account.
Clients should use appropriate security practices, including strong passwords and multi-factor authentication where available.
Clients are also responsible for informing OSNOVA when account permissions should be modified or revoked, including when our engagement ends.
OSNOVA may request that clients grant access using platform-specific user permissions rather than sharing master passwords whenever practical.
12. Business Transfers
If OSNOVA is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, information held by OSNOVA may be transferred as part of that transaction where permitted by applicable law.
Any personal information transferred in such circumstances will remain subject to applicable privacy requirements.
13. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as otherwise required or permitted by law.
The appropriate retention period may depend on factors including:
- The nature of the information
- The reason it was collected
- Whether you are an active or former client
- Contractual requirements
- Legal or regulatory requirements
- Accounting and business record requirements
- The need to resolve disputes
- Security and fraud prevention requirements
- The establishment, exercise, or defence of legal claims
When personal information is no longer reasonably required, we may delete, destroy, anonymize, or otherwise securely dispose of it in accordance with our practices and applicable law.
14. Security
OSNOVA uses reasonable administrative, organizational, and technical measures designed to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.
The safeguards used may vary depending on the sensitivity and nature of the information.
However, no website, email service, internet transmission, cloud platform, electronic storage system, or security measure can be guaranteed to be completely secure.
Accordingly, while we take reasonable precautions, OSNOVA cannot guarantee the absolute security of information transmitted to or stored by us or by third-party service providers.
You are responsible for exercising appropriate care when transmitting confidential information electronically.
15. Your Privacy Rights
Depending on applicable law and the circumstances, you may have the right to:
- Ask whether OSNOVA holds personal information about you
- Request access to personal information we hold about you
- Ask how your personal information has been used
- Request correction of inaccurate or incomplete personal information
- Withdraw consent where our processing is based on your consent, subject to legal or contractual restrictions
- Request deletion or disposal of personal information where applicable
- Raise a question or complaint about our privacy practices
Some requests may be subject to exceptions or limitations under applicable law.
We may also need to verify your identity before providing access to personal information or fulfilling certain privacy requests.
To make a privacy request, contact:
Privacy Officer
OSNOVA Marketing Inc.
hello@osnovamarketing.com
16. Withdrawal of Consent
Where you have provided consent for the collection, use, or disclosure of personal information, you may withdraw that consent, subject to reasonable notice and any legal or contractual restrictions.
Withdrawing consent may affect our ability to provide certain services where the information is reasonably necessary to perform those services.
Withdrawal of consent does not affect uses or disclosures that occurred lawfully before consent was withdrawn or information that we are required or permitted by law to retain.
17. Accuracy of Information
We rely on clients, prospective clients, and website users to provide accurate information.
If you believe personal information we hold about you is inaccurate or incomplete, you may contact us to request a correction.
18. Third-Party Links
Our website may contain links to websites, platforms, social media services, or resources operated by third parties.
OSNOVA does not control these third parties and is not responsible for their content, privacy practices, security practices, availability, or handling of personal information.
The inclusion of a link does not necessarily constitute an endorsement of the third party.
We encourage you to review the privacy policies and terms of third-party websites before providing personal information to them.
19. Information Provided by Clients About Other People
As part of providing marketing services, a client may provide OSNOVA with information relating to its customers, employees, leads, users, or other individuals.
The client is responsible for ensuring that it has the necessary authority, legal basis, and consent where required to provide that information to OSNOVA and permit us to process it for the agreed services.
OSNOVA will use such information only as reasonably necessary to provide the applicable services, comply with our obligations, or as otherwise permitted by law.
20. Children
The OSNOVA website and our services are intended for businesses and adult users.
Our services are not directed toward children, and we do not knowingly seek to collect personal information from children through our website.
If we become aware that personal information from a child has been collected in circumstances where it should not have been collected, we may take reasonable steps to delete it.
21. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to:
- Our services
- Our website
- Technology we use
- Service providers
- Business practices
- Legal or regulatory requirements
When we make changes, the updated version will be posted on our website and the “Last Updated” date below will be revised.
We encourage you to review this Privacy Policy periodically.
Continued use of our website after an updated Privacy Policy is posted constitutes acknowledgement of the updated policy to the extent permitted by applicable law.
Where additional consent is legally required for a new collection, use, or disclosure of personal information, we will seek that consent separately.
22. Governing Privacy Requirements
OSNOVA Marketing Inc. is based in Ontario, Canada, and handles personal information in accordance with privacy laws applicable to its operations.
Nothing in this Privacy Policy is intended to restrict or waive rights or obligations that cannot legally be restricted or waived under applicable law.
23. Questions, Complaints, and Privacy Requests
If you have questions about this Privacy Policy, wish to make a privacy request, or have a concern about how OSNOVA handles personal information, please contact:
Privacy Officer
OSNOVA Marketing Inc.
Email: hello@osnovamarketing.com
We will review privacy inquiries and complaints and respond as required by applicable law.